Managed Services
HyperCube shall undertake application support under a Managed services model. Support can be provided in onsite-offshore or completely offshore based staffing
Scope Based – In this offering, support would be provided based on the level of support required. HyperCube provides pre-defined scope buckets viz. Bronze, Silver, Gold and Platinum levels with each level providing enhanced coverage and faster resolution. Pricing would be fixed for each quarter of support, up to a fixed number of hours.
Ticket Based – Clients can leverage this model when they are unsure of the number of issues or level of assistance required or when support requirements vary across periods. This is typical of clients who have recently gone live with an EPM solution. In this, billing would be on a per ticket basis subject to a minimum and maximum level within the quarter.